Shipping Policy

Successfully placed orders will receive an email or text confirmation with the order details depending on what information was provided when placing the order. If you do not receive an email, please check your spam filter or contact us for confirmation.

Items that are in stock will ship within 1-2 business days. To check stock or request items to be shipped out sooner, please call 312-666-0595.

You will receive another notification when your order has shipped which will include a tracking number.

Free ground shipping is available on orders over $100 to locations within the United States.

Shipping charges for your order will be calculated and displayed at checkout. 

We are located in and ship from Chicago, IL.

Shipping rates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

JLW Instruments is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

JLW Instruments is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.