Shipping policy

Shipping Policy

JLW Instruments is located in and ships from Chicago, Illinois.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the shipping method selected, destination, package weight, and dimensions.

Free Ground Shipping

Free ground shipping is available on qualifying online orders over $200 shipped within the contiguous United States. Orders must be placed online and paid by credit card. Free shipping does not apply to freight shipments, oversized items, custom orders, Alaska, Hawaii, U.S. territories, or international destinations unless otherwise stated.

Delivery Times

Estimated delivery times are displayed at checkout based on the shipping method selected. Overnight delivery is only available for delivery addresses within the continental United States.

Delivery dates are estimates provided by the carrier and are not guaranteed. Weather conditions, carrier delays, holidays, and other circumstances beyond our control may affect transit times.

Order Processing

Orders for in-stock items typically ship within 1–2 business days. If you need expedited processing or would like to confirm product availability, please call 312-666-0595 before placing your order.

Shipment Confirmation and Tracking

After placing an order, you will receive an order confirmation by email or text message, depending on the contact information provided. If you do not receive a confirmation, please check your spam or junk folder or contact us.

Once your order ships, you will receive a shipment confirmation email containing tracking information. Tracking information may take up to 24 hours to become active.

International Orders, Customs, Duties, and Taxes

Customers are responsible for all customs duties, import taxes, tariffs, brokerage fees, and other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless specifically stated.

Damaged or Lost Shipments

If your shipment arrives damaged, please retain all packaging materials and notify both the carrier and JLW Instruments as soon as possible. Visible shipping damage should be noted when accepting delivery whenever possible.

JLW Instruments is not responsible for damage, loss, or delays caused by the carrier after the shipment has been transferred to the carrier. Claims for shipping damage or loss must be filed with the carrier.

Incorrect Addresses and Refused Shipments

Customers are responsible for providing accurate shipping information. Additional shipping charges incurred due to an incorrect address, refused delivery, or returned shipment may be charged to the customer.